Terms & Conditions
1. Company Information
Sneakersnstuff AB / Ltd
Organisation number: 556586-3528
VAT registration number: SE556586352801
Östgötagatan 11 B
116 25 Stockholm
Phone: +46 (0)8 743 03 22
E-mail: [email protected]
Customer service hours: 10.00 am - 17.00 pm GMT+1
2. Register Account
In order to shop at Sneakersnstuff.com (the website) you need to register your information on the website. It’s your responsibility to make sure this information is correct and updated. You’re also responsible for keeping your password secret.
All information that you give us or is enclosed to us when you register your account for shopping or when you visit our website is dealt by Sneakersnstuff as responsible for personal data. The information will be used so that we can fulfill our commitments to you as a customer, make an eventuel credit check, make you aware of offers that would be of your interest and in other marketing purposes within our company. In this purpose we also require to be able to transfer your information to our company partners.
Sneakersnstuff will never allow a third party to use your information for marketing purposes.
You have the right to require to take part of the information that is registered about you. If any of the information is incorrect, incomplete or irrelevant you’re entitled to require that the information is corrected or erased. By registering an account you accept that Sneakersnstuff is aloud to use the personal information that you’ve provided and that we can transfer this information to companies established in- and outside the European Union in accordance with what is written above or other regulations in accordance with the Data Protection Act or other regulations in your country.
When you register an account it’s registered until further notice. By contacting us you can cancel your account, in which we erase all information about you that is not necessary for us to keep. It does not cost anything to be a member of Sneakersnstuff.
Purchases from Sneakersnstuff.com can not be guaranteed until the payment is provided and the product has been shipped. Products that are put inside your basket are not reserved for you and can be purchased by other customers. In the cases where a product is reserved for you when put inside your basket this should not be seen as a guarantee and the product may still be purchased by other customers.
We reserve the right for a product to be sold out even if your order has gone through.
The majority of orders are shipped from our warehouses in Europe and your contract is with Sneakersnstuff AB.
In some cases you will be able to order from our US based warehouse, in which case your contract will be with Sneakersnstuff Inc, a company incorporated in Delaware, with company number 47-2901137.
Your choice of which Sneakersnstuff entity to contract with will be made clear on your website journey. Terms referring to “shipping from the US” or “available from our US warehouse” refer to that the contract will be formed with Sneakersnstuff Inc.
All prices on the website is shown in your local currency if possible, and if not it’s shown in Euro (EUR) or U.S Dollar (USD). Payments are accepted in following currencies: Swedish Kronor (SEK), British Pound Sterling (GBP), US Dollar (USD), Euro (EUR), Chinese Yuan (CNY) and Danish Kronor (DKK). A purchase can only be paid in the currency that matches the country of your delivery address.
Custom and VAT fees may apply when ordering from countries outside the European Union. The fees are charged by the Revenue & Customs of the country where the product is being shipped to. Sneakersnstuff does not take responsibility for Custom and VAT fees.
We reserve the right for typos/incorrect prices on products sold on our website and can cancel orders if this was to occur.
We accept following payment methods on our website:
Klarna Invoice and Account (Only in Sweden, Denmark, Finland and Germany)
Direct payment via Internet Banking (Only in Sweden)
Cash On Delivery (Only in Sweden)
When you pay for your purchase you confirm that you’re the owner of chosen payment method or that you have the owners permission to make the payment.
Card Payments (Visa, MasterCard)
Sneakersnstuff does not charge any fees when payments are made with debit- and credit card. Bare in mind your bank/credit card company may add transaction fees. Sneakersnstuff does not take responsibility for transaction fees charged by your bank/credit card company and we do not refund these fees. The rate for your local currency is decided by your bank. When you make a payment by card the value of the purchase is reserved from your account and the payment isn’t drawn until the order has been shipped. All card transactions are made safely with Adyen payment system and your card details are handled safe and encrypted on Adyen servers. Sneakersnstuff does not have access to your card details.
Direct payment via Internet Banking (Only in Sweden)
When you make a payment with direct payment via Internet Banking the value of the purchase is reserved from your account and the payment isn’t drawn until the order has been shipped. All direct payments are made safely with Adyen payment system and your account details are handled safe and encrypted on Adyen servers. Sneakersnstuff does not have access to your bank account details.
Klarna Invoice (Only in Sweden, Denmark, Finland and Germany)
When you choose to pay with Klarna Invoice as payment method you accept Klarna’s Terms & Conditions for the provided service. For orders in Sweden placed with Klarna Invoice as payment method can only be sent to your registered address at Skatteverket (Swedish Revenue & Customs).
The Klarna service is free of charge
Full Terms & Conditions
Klarna Account (Only in Sweden, Denmark, Finland and Germany)
When you choose to pay with Klarna Account as payment method you accept Klarna’s Terms & Conditions for the provided service. For orders in Sweden placed with Klarna Account as payment method can only be sent to your registered address at Skatteverket (Swedish Revenue & Customs).
Administration fees applied.
Full Terms & Conditions
Sneakersnstuff reserve the right to cancel orders made by customers that aren’t considered creditworthy or have a negative credit history. The maximun amount for purchasing with Klarna Invoice as payment method is depended on Klarna’s assessment of your creditworthyness.
Orders made from the website is delivered with either Schenker Privpak, DPD, UPS or FedEx depending on the delivery address. When your order has been shipped you’ll receive a shipping confirmation e-mail with information about how your order has been shipped and how to track the parcel.
Please note that it´s not possible to combine shipping on two separate orders.
If you don’t collect the parcel or if you’re not available to accept the parcel on the scheduled date for delivery the parcel will be returned to us. We will then charge a fee for shipping and administrative costs of the unclaimed parcel. The fee charged is following for said countries: Sweden 300 SEK, Denmark 300 DKK, Europe €40 EUR, United Kingdom £30, Rest of the World $50 USD.
As a customer it’s your responsibility to keep yourself informed about the status of your shipment. You can track your parcel by using the tracking number provided in the shipping confirmation e-mail.
In store pick ups
Unfortunately we can not offer in store pick ups of your order.
8. Returns & Exchanges
We have a 30 day return policy counted from the day you received your order. Returns need to be notified and returned to us within these 30 days.
In order to approve your return we first need to see proof that the product is in resaleable condition and that packaging such as the shoe box isn’t taped on or damaged in any other way. In the case of us receiving a return that we haven’t approved the product will be returned back to sender.
Sneakersnstuff does not refund any shipping expenses paid by the customer. If the product is faulty or misdirected we will provide you with a return shipping label after you have contacted us.
As a customer it's your responsibility to make sure that your return gets delivered to us if the return has been made on your own initiative. Sneakersnstuff does not in any situation take responsibility for a return until it has been delivered to our Returns department.
If there’s something wrong with a product that you’ve received or if we’ve sent you the wrong product by mistake we will replace the faulty/misdirected product free of charge if we still have it in stock. If we don’t have it in stock we will issue a full refund (except for custom & VAT charges, currency exchange rates and other fees charged by your bank).
If you want to file a complaint we ask you to first contact us either via the contact widget on our website or by calling us at +46 (0)8 743 03 22. You will be asked to provide photos of the faulty product so that we can determine wheter there is a complaint or not.
Refunds can only be issued to the same account/card that was used for the purchase. If the order was placed with Cash On Delivery as payment method the refund is issued to the account you provide when you return the product.
9. Withdrawal Rights (For Customers in Sweden Only)
When ordering from Sneakersnstuff.com in Sweden you have the right to withdraw your order within 14 days in accordance with the Swedish Distance Selling Act (2005:59). The right of withdrawal starts from the date you receive the goods and for it to apply the product need to be substantially intact and returned in its original packaging.
Ångerrätten börjar gälla från den dag då du tar emot varan och för att ångerrätten skall gälla så måste varan vara i väsentligt oförändrat skick och återsändas i sitt originalemballage.
If you want to exercise the right of withdrawal you need to inform us about this within 14 days from the day you received your order. The easiest way to do this is to contact us via phone on 08-743 03 22 or by e-mailing us at [email protected] with “Withdrawal” written as the subject.
You then return the product to us by using the prepaid Schenker return label provided with your order. When we’ve received your return we will issue a refund within 30 days.
Bare in mind to not stick the return label or any other tape directly on the shoe box. Please reuse the packing that you received the product in.
If you want to find out more about the Swedish Distance Selling Act (2005:59) you can find the terms right here.
We reserve the right for possible typos and we can not guarantee that all the pictures on our website present exactly what the product looks like. The way the colour turns out can depend on what type of screen you’re viewing the product on and the settings on the screen.
We also reserve the right to cancel an order which contains products that have received an incorrect price due to a typo or to edit/cancel an order containing a product which has an incorrect stock balance.
We reserve the right to invoke Force Majeure in situations where this is applicable.
11. Immaterial Rights
All material on this site is copyright protected by law and may only be used in compliance with Sneakersnstuff.
12. Raffle site
When signing up to our raffles you agree to the following:
- You can only pay with PayPal or card.
- You give us the right to create an order and charge your method of payment when selecting the winners.
- No money will be charged if you don't win the raffle.
- Shipping cost and delivery method are shown when signing up for the raffle.
- We reserve the right to deny your registration.
- If you win and fail to pick up you will be charged a 15 USD (or local currency) equivalent processing fee.
- raffle.sneakersnstuff.com is a mechanism to provide the opportunity to purchase a pair of sneakers.
- There is no monetary value to being selected.
- Our contract with you is not entered into until a purchase has been made.
- It’s not possible to cancel a raffle entry.
- It’s not possible to cancel a raffle win.
- All in-store raffle purchases are final.
Important: Only enter for in-store if you can be available on the release day.
13. Mention Me
Key Conditions to Redeem the Rewards
This is a summary of the key conditions to redeem rewards. It does not replace the full terms and conditions of Mention Me.
You can find the full terms and conditions content here.
The referrer is offered 15% off for each friend who orders for the first time.
This offer can be shared for 3 months from the date of acceptance by the referrer.
In order for the referral to qualify for the reward the referred friend must be a new customer to Sneakersnstuff and over the age of 16 and the referred friend must meet the conditions of their reward.
There is no requirement for the referrer to be an existing Sneakersnstuff customer.
In order to share this offer the referrer must be over the age of 16.
Rewards will be cumulative and so if multiple qualifying referrals are made to Sneakersnstuff, multiple rewards will be delivered to the referrer, subject to a limit A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months.
Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled. The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
Rewards will be valid for 3 months from the date earned by the referrer.
Referral rewards cannot be combined with other discount codes in a single order.
Sneakersnstuff reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
Sneakersnstuff reserves the right to vary any and all elements of this offer at any time without notice.
Full price only. Excluding limited edition. Online only.
Referred Friend Rewards
The Referred friend is offered 15% off when they place their first order.
The reward is valid for 14 days from the point of issue to the referred friend.
In order to qualify for the reward the referred friend must be a new customer to Sneakersnstuff and over the age of 16.
Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
The Referred friend reward cannot be claimed by the same person making the referral. Full price only. Excluding limited edition. Online only.
Referred friend rewards cannot be combined with other discount codes in a single order.
14. Your rights and privacy
The right of access
You have a right to know if Sneakersnstuff processes your personal information and if that is the case you can request access to this data.
The right to rectification
You have the right to request that your personal information is corrected if that data is not accurate.
Some of this information can be corrected directly at My Site.
The right to be forgotten
You can in some cases request that your personal information is deleted. For example, if the data is no longer necessary for the purpose of which they have been collected or if you object to a processing based on legitimate interest, and you reason for objection outweighs the legitimate interest.
Bear in mind that we may deny your request if there are legal obligations that restrict us from deleting your data.
The right to restrict processing
If you believe that your personal data is not correct you can request restriction of processing until the accuracy of the data has been verified.
Also, processing will be restricted if we no longer need the data or if the processing has been unlawful, but you refuse erasure.
The right to data portability
You have the right to obtain the data you have provided to us in a structured, commonly used and machine readable format and have the right to transfer this data to another data controller.
The right to object
You have the right to object to processing of your data if the processing of your data is based on a legitimate interest, and your reason for objection outweighs the legitimate interest. You also have the right to object to any kind of direct marketing.
YourOnlineChoices.eu is a good resource managed by the European Interactive Digital Advertising Alliance (EDAA) to help you control your online behavioural advertising preferences.
To contact us regarding processing of your personal information you can email us at [email protected]
Our contact details can be found under "Contact Us" on the Customer Service section on our website.
Future changes in our Terms & Conditions will only be announced on this section of the website and it’s your responsibility to keep yourself updated with the changes.
Last updated: May 2018