Returns and Exchanges



We have a money-back-within-30-days policy. Meaning you have 30 days to return your item for a full refund on what you paid for the returned item/items.

Outside Sweden

Your order comes with a return form when you receive your goods. Fill it out with the information needed. Would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Wrap your goods so that they are protected.


Send to:

Sneakersnstuff

Fryksdalsbacken 3

12343 Farsta

Sweden

 

Bear in mind you need to use a shipping service that delivers to Box addresses. If your return gets delivered to a pick up agent we may not be able to retrieve it.

If you didn't receive the return note you can download it here:
Download: SNS return note

The shipping cost you paid when you placed your order, the return shipping cost, as well as any customs and VAT charges, will not be refunded.

UK returns

All returns made by UK based customers have to be shipped to the following address:

Sneakersnstuff

107-108 Shoreditch High St

Hackney - London E1 6JN

Please don't forget to fill out your returns form and enclose it inside your parcel

 

Exchanges
In case of a return, the customer has to arrange and pay for the shipping. In case you want to exchange something we will ship the exchanged item to you free of charge. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 30 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.


Remember that we are not replacing any shipping charges or bill charges.

 

Orders shipped from our external warehouse in USA

If your order was shipped from our external warehouse in New Jersey, USA, it has to be returned to the same warehouse (it cannot be returned to our warehouse in Sweden).

We do not accept returns of items that are marked as excluded from all promotion. A product that is excluded from all promotions will not be displayed during the return process.

To return an item, follow these quick steps to return an item FROM the US to our New Jersey-based warehouse:

1) Click this link to begin the return process or type the URL in your browser: https://sns.intelligentreturns.net/

2) Insert your Order Number and Zip code (both details can be found on the order confirmation email)

3) Please select the items that you would like to return and the reason for the return

4) Confirm your personal information, make sure that all required fields are filled

5) Choose Return Method and search for a nearby drop-off location

6) Make sure you have a printer connected

7) Select how you would like to pay the shipping back to our warehouse

8) Pay the shipping fees

9) Print shipping label, stick to the outside part of the cardboard box and drop the parcel off at the nearest post office.

 

You can alternatively, return the goods to us with your own favorite shipping company, using the following address:

Attn: Sneakersnstuff

Bergen Logistics
299 Thomas E Dunn Memorial Highway
Rutherford, NJ 07070
United States
 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Bear in mind we currently do not process any exchanges from our external warehouse. If your order was shipped from our US warehouse you can only return it for a refund.

Please note: It is unfortunately not possible to send a return to any of our stores. Please contact our Customer Service dept via the contact form for more information.

 

Sweden

Your order comes with a return form and a return shipping label when you receive your goods. Fill out the return form with the information needed. Place the return form inside the package. If there is no return shipping label in your order, contact us and we will send you one. Wrap your goods, place the return shipping label on the package and leave the package at the same place where you picked it up, or at any Schenker Privpak delivery point. 

Remember that the shoe box is part of the goods. Should we get back a damaged box we will charge you a fee of 300 kr. If you return used or damaged goods we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.

 

As a customer, it's your responsibility to make sure that your return gets delivered to us if the return has been made on your own initiative. The return label you receive with your order is a tool we provide to make the return process more convenient for you as a customer. SNS does not take responsibility for a return until it has been delivered to our Returns department.

 

PayPal returns
If you are signed up, you can get refunded returns via Paypal. Please see here.
Bear in mind this link is for US-based customers only. Please contact PayPal for information about this offer in your country.



Complaints

You have the right to file a complaint against manufacturing defects for 3 years. However, it is not always easy to determine what is a manufacturing defect and what is wear and tear. We need to see photos of your product in order to determine whether your complaint is valid or not. Contact us via the contact form on our website or send an e-mail to [email protected] and our Customer Service staff will guide on how to proceed.


In case we approve your complaint a refund will be issued to the same account that was used for your purchase after we have received your return. Please note that we do not replace the shipping costs that you have paid for yourself.


We follow Swedish laws and regulations. If you would like to learn more about that, visit www.konsumentverket.se. We will comply with the Consumer Complaints Board's recommendations in case of a dispute.

Misdirected goods
This should of course not happen - but if we were to send you the wrong item - or that the package gets stuck somewhere along the way between us and you we will do our utmost to resolve the situation as quickly and smoothly as possible. However, we reserve the right that during weekends or holidays we cannot fix any errors that lies with one of our partners.

 

Contact us via the contact form on our website or via e-mail on [email protected] and our Customer Service staff will assist you.