How to return an order

Returns

We have a money-back-within-30-days policy. Meaning your have 30 days to return your item for a full refund.

Sweden
Your order comes with a return form and a return shipping label when you receive your goods. Fill out the return form with the information needed, would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Place the return form inside the package. If there is no return shipping label in your order, contact us and we will send you one - wrap your goods, place the return shipping label and leave the package at the same place where you picked it up, or at any Schenker Privpak delivery point. 

Remember that the shoebox is part of the goods. Should we get back a damaged box we will charge you a fee of 300 kr. If you return used or damaged goods we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
 
Complaints
We need to see your item in order to determine whether there is a complaint or not. Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for.

In case of a refund, you get the money back in the same manner as you paid. Would you have paid COD, we need your bank account details in order to send you your money.

Remember that we are not refunding any shipping or handling charges.
 
Outside Sweden
Your order comes with a return form when you receive your goods. Fill it out with the information needed. Would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Wrap your goods so that they are protected.

Send to:
Sneakersnstuff
Östgötagatan 11b
116 25 Stockholm
Sweden
Ph. +46 (8) 743 03 22

If you didn't recieve the return note you can download it here:
Download: Sneakersnstuff return note

In case of a return you pay for shipping to us. And in case you want to exchange something, we will pay for shipping the exchanged item back to you. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 40 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
 
When a refund, you get the money back in the same manner as you paid. Would you have paid on a COD / COD, we need your bank account details to pay you your money.

Remember that we are not replacing any shipping charges or bill charges.
 


Complaints

You have the right to file a complaint against manufacturing defects for 3 years. However, it is not always easy to determine what is a manufacturing defect and what is wear and tear. We need to see your merchandise in order to determine whether there is a complaint or not. Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for yourself.

We follow Swedish laws and regulations. If you would like to learn more about that, visit www.konsumentverket.se. We will comply with the Consumer Complaints Board's recommendations in case of a dispute.

Misdirected goods
This should of course not happen - but if we were to send you wrong item - or that the package gets stuck somewhere along the way between us and you we will do our utmost to resolve the situation as quickly and smoothly as possible. However, we reserve the right that during weekends or holidays we cannot fix any errors that lies with one of our partners.
   
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