Terms & Conditions
1. Company Information
Sneakersnstuff AB / Ltd
Organisation number: 556586-3528
VAT registration number: SE556586352801
Östgötagatan 11 B
116 25 Stockholm
Phone: +46 (0)8 743 03 22
E-mail: [email protected]
Customer service hours: 10.00 am - 17.00 pm GMT+1
2. Register Account
In order to shop at Sneakersnstuff.com (the website) you need to register your information on the website. It’s your responsibility to make sure this information is correct and updated. You’re also responsible for keeping your password secret.
All information that you give us or is enclosed to us when you register your account for shopping or when you visit our website is dealt by Sneakersnstuff as responsible for personal data. The information will be used so that we can fulfill our commitments to you as a customer, make an eventuel credit check, make you aware of offers that would be of your interest and in other marketing purposes within our company. In this purpose we also require to be able to transfer your information to our company partners.
Sneakersnstuff will never allow a third party to use your information for marketing purposes.
You have the right to require to take part of the information that is registered about you. If any of the information is incorrect, incomplete or irrelevant you’re entitled to require that the information is corrected or erased. By registering an account you accept that Sneakersnstuff is aloud to use the personal information that you’ve provided and that we can transfer this information to companies established in- and outside the European Union in accordance with what is written above or other regulations in accordance with the Data Protection Act or other regulations in your country.
When you register an account it’s registered until further notice. By contacting us you can cancel your account, in which we erase all information about you that is not necessary for us to keep. It does not cost anything to be a member of Sneakersnstuff.
Purchases from Sneakersnstuff.com can not be guaranteed until the payment is provided and the product has been shipped. Products that are put inside your basket are not reserved for you and can be purchased by other customers. In the cases where a product is reserved for you when put inside your basket this should not be seen as a guarantee and the product may still be purchased by other customers.
We reserve the right for a product to be sold out even if your order has gone through.
All prices on the website is shown in your local currency if possible, and if not it’s shown in Euro (EUR) or U.S Dollar (USD). Payments are accepted in following currencies: Swedish Kronor (SEK), British Pound Sterling (GBP), US Dollar (USD), Euro (EUR) and Danish Kronor (DKK). A purchase can only be paid in the currency that matches the country of your delivery address.
Custom and VAT fees may apply when ordering from countries outside the European Union. The fees are charged by the Revenue & Customs of the country where the product is being shipped to. Sneakersnstuff does not take responsibility for Custom and VAT fees.
We reserve the right for typos/incorrect prices on products sold on our website and can cancel orders if this was to occur.
We accept following payment methods on our website:
American Express (AMEX)
Klarna Invoice and Account (Only in Sweden, Denmark and Finland)
Direct payment via Internet Banking (Only in Sweden)
Cash On Delivery (Only in Sweden)
When you pay for your purchase you confirm that you’re the owner of chosen payment method or that you have the owners permission to make the payment.
Card Payments (Visa, MasterCard, AMEX)
Sneakersnstuff does not charge any fees when payments are made with debit- and credit card. Bare in mind your bank/credit card company may add transaction fees. Sneakersnstuff does not take responsibility for transaction fees charged by your bank/credit card company and we do not refund these fees. The rate for your local currency is decided by your bank. When you make a payment by card the value of the purchase is reserved from your account and the payment isn’t drawn until the order has been shipped. All card transactions are made safely with DIBS payment system and your card details are handled safe and encrypted on DIBS servers. Sneakersnstuff does not have access to your card details.
Direct payment via Internet Banking (Only in Sweden)
When you make a payment with direct payment via Internet Banking the value of the purchase is reserved from your account and the payment isn’t drawn until the order has been shipped. All direct payments are made safely with DIBS payment system and your account details are handled safe and encrypted on DIBS servers. Sneakersnstuff does not have access to your bank account details.
Klarna Invoice (Only in Sweden, Denmark and Finland)
When you choose to pay with Klarna Invoice as payment method you accept Klarna’s Terms & Conditions for the provided service. Orders placed with Klarna Invoice as payment method can only be sent to your registered address at Skatteverket (Swedish Revenue & Customs).
The Klarna service is free of charge in Sweden. We charge an administrative fee of €5 EUR / 50 DKK for orders from Finland and Denmark.
Full Terms & Conditions
Klarna Account (Only in Sweden, Denmark and Finland)
When you choose to pay with Klarna Account as payment method you accept Klarna’s Terms & Conditions for the provided service. Orders placed with Klarna Account as payment method can only be sent to your registered address at Skatteverket (Swedish Revenue & Customs).
The Klarna Account service is free of charge.
Full Terms & Conditions
Cash On Delivery (Only in Sweden)
An administrative fee of 50 SEK is charged for orders made with Cash On Deliver as payment method. We reserve the right to cancel orders made with Cash On Delivery as payment method without informing the customer.
Sneakersnstuff reserve the right to cancel orders made by customers that aren’t considered creditworthy or have a negative credit history. The maximun amount for purchasing with Klarna Invoice as payment method is depended on Klarna’s assessment of your creditworthyness.
Orders made from the website is delivered with either Schenker Privpak, DPD, UPS or FedEx depending on the delivery address. When your order has been shipped you’ll receive a shipping confirmation e-mail with information about how your order has been shipped and how to track the parcel.
Please note that it´s not possible to combine shipping on two separate orders.
If you don’t collect the parcel or if you’re not available to accept the parcel on the scheduled date for delivery the parcel will be returned to us. We will then charge a fee for shipping and administrative costs of the unclaimed parcel. The fee charged is following for said countries: Sweden 300 SEK, Denmark 300 DKK, Europe €40 EUR, Rest of the World $50 USD.
As a customer it’s your responsibility to keep yourself informed about the status of your shipment. You can track your parcel by using the tracking number provided in the shipping confirmation e-mail.
In store pick ups
Unfortunately we can offer in store pick ups of your order.
7. Returns & Exchanges
We have a 30 day return policy counted from the day you received your order. Returns need to be notified and returned to us within these 30 days.
In order to approve your return we first need to see proof that the product is in resaleable condition and that packaging such as the shoe box isn’t taped on or damaged in any other way. In the case of us receiving a return that we haven’t approved the product will be returned back to sender.
Sneakersnstuff does not refund any return shipping expenses payed by the customer. If the product is faulty or misdirected we will provide you with a return shipping label after you have contacted us.
If there’s something wrong with a product that you’ve received or if we’ve sent you the wrong product by mistake we will replace the faulty/misdirected product free of charge if we still have it in stock. If we don’t have it in stock we will issue a full refund (except for custom & VAT charges, currency exchange rates and other fees charged by your bank).
If you want to file a complaint we ask you to first contact us either via the contact widget on our website or by calling us at +46 (0)8 743 03 22. You will be asked to provide photos of the faulty product so that we can determine wheter there is a complaint or not.
Refunds can only be issued to the same account/card that was used for the purchase. If the order was placed with Cash On Delivery as payment method the refund is issued to the account you provide when you return the product.
8. Withdrawal Rights (For Customers in Sweden Only)
When ordering from Sneakersnstuff.com in Sweden you have the right to withdraw your order within 14 days in accordance with the Swedish Distance Selling Act (2005:59). The right of withdrawal starts from the date you receive the goods and for it to apply the product need to be substantially intact and returned in its original packaging.
Ångerrätten börjar gälla från den dag då du tar emot varan och för att ångerrätten skall gälla så måste varan vara i väsentligt oförändrat skick och återsändas i sitt originalemballage.
If you want to exercise the right of withdrawal you need to inform us about this within 14 days from the day you received your order. The easiest way to do this is to contact us via phone on 08-743 03 22 or by e-mailing us at [email protected] with “Withdrawal” written as the subject.
You then return the product to us by using the prepaid Schenker return label provided with your order. When we’ve received your return we will issue a refund within 30 days.
Bare in mind to not stick the return label or any other tape directly on the shoe box. Please reuse the packing that you received the product in.
If you want to find out more about the Swedish Distance Selling Act (2005:59) you can find the terms right here.
We reserve the right for possible typos and we can not guarantee that all the pictures on our website present exactly what the product looks like. The way the colour turns out can depend on what type of screen you’re viewing the product on and the settings on the screen.
We also reserve the right to cancel an order which contains products that have received an incorrect price due to a typo or to edit/cancel an order containing a product which has an incorrect stock balance.
We reserve the right to invoke Force Majeure in situations where this is applicable.
10. Immaterial Rights
All material on this site is copyright protected by law and may only be used in compliance with Sneakersnstuff.
Our contact details can be found under "Contact Us" on the Customer Service section on our website.
Future changes in our Terms & Conditions will only be announced on this section of the website and it’s your responsibility to keep yourself updated with the changes.
Last updated: September 2016